Terms of Service

1. Introduction

Welcome to Call Center Solutions Africa ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at www.callcentersolutionsafrica.com (the "Website") and any services we provide (collectively, the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

2. Acceptance of Terms

By accessing, browsing, or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable law or regulation
• Transmit any malicious code, viruses, or harmful data through our Services
• Attempt to gain unauthorized access to any portion of our Website or Services
• Interfere with or disrupt the integrity or performance of our Services
• Use automated systems (bots, scrapers, etc.) to access our Services without our prior written consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

4. Intellectual Property Rights

All content, features, and functionality of our Website and Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, are owned by Call Center Solutions Africa or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent, except as permitted by these Terms.

5. User Content

If you submit any content, information, or materials through our Services (including through contact forms, comments, or other means), you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute such content for any purpose.

You represent and warrant that you own or have the necessary rights to grant us this license and that your content does not violate any third-party rights or applicable laws.

6. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• Any defects or errors in the Services will be corrected

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Call Center Solutions Africa, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from our Services
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services

8. Indemnification

You agree to indemnify, defend, and hold harmless Call Center Solutions Africa, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of or access to our Services
• Your violation of these Terms
• Your violation of any third-party right
• Any content you submit through our Services

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Call Center Solutions Africa. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Call Center Solutions Africa shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

10. Termination

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hello@callcentersolutionsafrica.com

Address: 7th floor, Mitsumi Business Park, Nairobi, Kenya